Return policy

OVERVIEW

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial refunds may be granted in certain situations:

• Book with obvious signs of use
• Any item that is returned more than 30 days after delivery

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5 days.

SHIPPING RETURNS

To return your product, please mail it to:
Teri University Campus, Plot No. 10, Vasant Kunj Institutional Area, New Delhi, Delhi 110070

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

DELIVERY OF PRODUCTS

Our endeavor is to make products reach you within 1–5 business days from receipt of order and payment, depending on the delivery address.

Order deliveries will be made by third-party courier, logistics companies or postal services, usually between 10:30 am – 7:00 pm, Monday to Saturday.

Goods must be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the delivery address.

Since transactions are authorized by the card holder, we are not responsible for incorrect addresses provided at the time of placing the order.

We are not responsible for damage to products after delivery.

Any claims for shortages or damages must be reported on the day of delivery through the Contact Us page. The shortage or damage must also be noted and signed on the Proof of Delivery and returned to the delivery person.

If your order is marked “Delivered” but not received, you must notify us within 24 hours, otherwise we will not be able to process your request.

DELIVERY CHARGES

Shipping and handling charges may vary based on product type, size, packaging and location. Applicable charges are displayed at checkout before payment is made.

NEED HELP?

Contact us at info@3.6.223.12 for questions related to refunds and returns.